Cookies information of the ravon-manufactura.com website

Cookies Information

Information about cookies for ravonmanufactura.com
This Policy applies to "cookies" files and refers to websites operated by FHUP PEGAZ Halina Niewadzi with its registered office in Kraszków (hereinafter referred to as "websites").

What are cookies?
Cookies are understood to mean computer data, especially text files, stored in end-user devices intended for using websites. These files allow the user's device to be recognized and the website to be properly displayed, adjusted to their individual preferences. Cookies usually contain the name of the website they come from, the time they are stored on the end-user device, and a unique number.

What do we use cookies for?
Cookies are used to adapt the content of websites to user preferences and to optimize the use of websites. They are also used to create anonymous, aggregated statistics that help understand how the user uses websites, which allows for the improvement of their structure and content, excluding the personal identification of the user.

What cookies do we use?
There are generally two types of "cookies" used - "session" and "persistent". The first of these are temporary files that remain on the user's device until logging out of the website or disabling the software (internet browser). "Persistent" files remain on the user's device for the time specified in the parameters of "cookies" or until they are manually deleted by the user. "Cookies" files used by the website operator's partners, including in particular the website users, are subject to their own privacy policies.

Types of cookies according to their necessity to provide the service
Necessary: ​​They are absolutely necessary for the website to function properly or for the functionality you wish to use.

Functional: They are important for the operation of the website; they serve to enhance the functionality of the website, without them the website will function properly, but will not be adapted to the user's preferences.

Business: They enable the implementation of the business model based on which the website is made available; blocking them will not result in the unavailability of all the functionality of the website, but may reduce the level of service provision. This category includes, for example, advertising cookies.

Due to the time the cookie will be placed on the user's end device
Temporary cookies (session cookies): Cookies placed for the duration of your browser use (session), are deleted when you close it.

Persistent cookies: They are not deleted when the browser is closed and remain on the user's device for a specified period of time or without a validity period, depending on the website owner's settings.

Due to origin - the website administrator who manages cookies
First party cookie: Cookie placed directly by the owner of the website that is visited.

Third-party cookie: Cookies placed by external entities whose website components have been called by the website owner.

Note: Cookies can be triggered by the administrator using scripts, components that are located on the partner's servers, located in a different location - another country or even a completely different legal system. In the event that the website administrator triggers service components from outside the administrator's system, other standard cookie policy rules may apply than the privacy policy/cookies of the website administrator.

Due to the purpose they serve
Website configuration: Enables the settings of functions and services on the website.

Site security and reliability: Enable authenticity verification and site performance optimization.

Authentication: These let you know when you're logged in, so the site can show you the right information and features.

Session state: They allow information to be saved about how users use the site. This can include the most frequently visited pages or any error messages displayed on some pages. Cookies used to save the so-called "session state" help improve services and increase the comfort of browsing the pages.

Processes: Enable the website itself and its features to function efficiently.

Advertisements: They enable the display of advertisements that are more interesting for users and at the same time more valuable for publishers and advertisers, personalize advertisements, and can also be used to display advertisements outside the pages of a website (domain).

Location: Allows you to tailor the information displayed to your location.

Analysis and research, audience audit: Allows website owners to better understand the preferences of their users and through analysis improve and develop products and services. Typically, the website owner or research company collects information anonymously and processes trend data without identifying individual users' personal data.

Types of cookies based on their interference with user privacy
Harmless: Includes cookies: essential for the proper functioning of the website, needed to enable the functionality of the website, but their operation has nothing to do with tracking the user.

Analytics: Used to track users, but does not include information that identifies a specific user.

Do cookies contain personal data?
Personal data collected using "cookies" may be collected only for the purpose of performing specific functions for the user. Such data is encrypted in a way that prevents access by unauthorized persons.

Deleting cookies
By default, software used to browse websites allows cookies to be placed on the end device. These settings can be changed to block automatic cookie handling in the web browser settings or to inform you each time they are sent to the user's device. Detailed information on the possibilities and methods of handling cookies is available in the software (web browser) settings. Limiting the use of cookies may affect some functionalities available on the website.

Privacy Policy of the ravon-manufactura.com website

I. General information

This document is the "Privacy Policy" adopted by FHUP PEGAZ Halina Niewadzi and concerns the principles of processing personal data collected from users of the website https://ravonmanufactura.com (hereinafter referred to as the Website).

The Privacy Policy is the implementation of the information obligation resulting from art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as GDPR) (OJ EU L 119 of 4.05.2016, p. 1). It is also an expression of concern for the rights of persons visiting the Website and using the services offered through it.

The administrator of personal data collected from users of the Service is: FHUP PEGAZ Halina Niewadzi with its registered office in Kraszków, Kraszków 100, 26-300 Kraszków (hereinafter: Administrator). E-mail contact with the Administrator is possible via the e-mail address: sklep@ravonmanufactura.com.

II. The basis, purpose and scope of processing, i.e. what data we collect, why and how we process it

The Administrator declares that it processes the personal data of the Website users for the following purposes:

a) Setting up and maintaining an account on the Website - processing is necessary for the performance of an account management agreement to which the data subject is a party, or to take action at the request of the data subject before concluding an agreement - the legal basis is Article 6 paragraph 1 letter b) of the GDPR - conclusion and performance of an account management agreement.

b) Fulfillment of orders placed in the online store in order to perform the sales contract – processing is necessary for the proper performance of the sales contract for products offered via the Website, to which the data subject is a party – the legal basis is Art. 6 sec. 1 letter b) GDPR – conclusion and performance of the contract.

c) Chat bot support - data processing is necessary to answer the question asked by the user - the legal basis is Article 6 paragraph 1 letter f) of the GDPR - the legitimate interest of the administrator.

d) Contact form support - data processing is necessary to answer the question asked by the user - the legal basis is Article 6 paragraph 1 letter f) of the GDPR - the legitimate interest of the administrator.

e) Handling of the returns form - data processing is necessary to handle returns - the legal basis is Article 6 paragraph 1 letter b) of the GDPR - conclusion and performance of the contract.

f) Handling of the complaint form - data processing is necessary for the purpose of handling complaints - the legal basis is Article 6 paragraph 1 letter b) of the GDPR - conclusion and performance of the contract.

g) Sending the newsletter - data processing is necessary for the purpose of sending marketing information via the communication channel indicated by the user - the legal basis is art. 6 sec. 1 letter a) of the GDPR - consent by the owner of personal data and art. 10 sec. 2 of the Act of 18 July 2002 on the provision of services by electronic means - consent to sending the ordered commercial information to the indicated e-mail address.

h) Social media support - data processing is necessary to promote the Administrator's goods and respond to questions asked - the legal basis is Article 6 paragraph 1 letter f) of the GDPR - the legitimate interest of the administrator.

i) Establishing or defending against claims – data processing is necessary to enable the Administrator to establish the scope of possible claims or defend against claims filed by customers of the Service – the legal basis is Article 6 paragraph 1 letter f) of the GDPR – the legitimate interest of the Administrator.

The Administrator's Website collects the following personal data of Website users on a voluntary basis:

a) in order to set up and maintain an account on the Website, we process the following personal data: e-mail address;

b) in order to execute the sales contract concluded via the Website, we process the following personal data: name, surname, delivery address, company name (if applicable), telephone number, e-mail address, Tax Identification Number (if applicable), invoice data (if different from delivery data);

c) in order to enable the use of the Chat bot, we process the following personal data: name, surname, e-mail address, other data indicated in the content of the correspondence;

d) in order to enable the use of the contact form provided on the Website, we process the following personal data: name, e-mail address;

e) in order to process the returns form provided on the Website, we process the following personal data: order number, e-mail address, telephone number;

f) in order to process the complaint form provided on the Website, we process the following personal data: order number, e-mail address, telephone number;

g) in order to send the ordered commercial information (Newsletter), we process the following personal data: name (optional), e-mail address;

h) in order to establish or defend against claims, we will process personal data provided by the Service User as part of using the Service's functionality, such as: first name, last name, data regarding the services used by the User if the claims result from the manner of using these services, and other data necessary to prove the existence of the claim, including the extent of the damage suffered.

When using the Service, additional non-personal data may also be processed, such as: the IP number of the Client's computer or the external IP address of the Internet provider, domain name, type of Internet browser, access time, type of operating system. Providing the personal data indicated above is completely voluntary, with the reservation that in the event of failure to provide them or providing false data, the Administrator will not be able to fulfill the concluded agreement on registration of an account in the Service or sale of products offered via the Service.

III. Who has access to data collected via the Service

The recipients of personal data collected via the Website will be: IT service providers acting as processors, companies providing credit services (if necessary), courier companies delivering goods purchased in the store, entities providing advisory services, entities providing services for sending ordered commercial information, entities handling payments for goods purchased via the Website, and in the event of a complaint, the manufacturer of the goods. The data is transferred on the basis of a personal data processing agreement concluded in accordance with Art. 28 of the GDPR.

Personal data collected via the Website are not made available to third parties, except for the situations described above, or when such disclosure results from applicable legal provisions obliging the Administrator to transfer them to authorized entities.

The Administrator collects the service logs, but does not associate them in any way with personal data. Based on the log files, statistics can be generated to help administer the service. Collective summaries in the form of such statistics do not contain any features that identify persons visiting the Service.

In performing our services, we use technical solutions offered by entities that may process personal data outside the European Economic Area (EEA), such as Google, Facebook, YouTube, Instagram and Pinterest.

Personal data collected via the Website are stored for the following period:

a) in the case of personal data whose legal basis for processing is the consent of the data subject - such data will be stored until the consent is withdrawn, and in the event of its withdrawal, the data will be stored for a period of time corresponding to the limitation period for any claims that may be raised by the Administrator or that may be raised against him. If the limitation period results from the general provisions of civil law, it is 6 years, and in the case of claims for periodic benefits or claims related to the conducted business activity, it is 3 years.

b) in the case of personal data whose legal basis for processing is the performance of a contract concluded by the Client, personal data will be stored for the period necessary for the proper performance of the contract, and after its execution for a period corresponding to the limitation period for all claims. If the limitation period results from the general provisions of civil law, it is 6 years, and in the case of claims for periodic benefits or claims related to the conducted business activity, it is 3 years.

c) in the case of personal data for which the legal basis for processing is the legitimate interest of the Administrator, personal data will be stored for the duration of the legitimate interest of the Administrator.

IV. Rights of Service Users

In accordance with Articles 15 – 22 of the GDPR, every user has the following rights:

Right of access to data (Article 15 of the GDPR). The data subject is entitled to obtain from the controller confirmation as to whether personal data concerning him/her are being processed and, if so, is entitled to access to them.

The right to rectification (Article 16 of the GDPR). The data subject has the right to demand that the controller immediately rectify any personal data concerning him or her that is incorrect.

Right to erasure (“right to be forgotten”) (Article 17 GDPR). The data subject has the right to demand that the controller deletes his or her personal data without undue delay.

The right to restrict the processing of personal data (Article 18 of the GDPR). The data subject has the right to demand that the controller restrict the processing in the following cases:

a) When the data is incorrect – for the period until it is rectified;

b) the data subject has objected to the processing pursuant to Article 21(1) of the GDPR – pending the determination of whether the legitimate grounds on the part of the controller override the grounds for objection of the data subject;

c) the processing is unlawful and the data subject opposes the deletion of the personal data, requesting instead the restriction of their use;

The right to data portability (Article 20 of the GDPR). The data subject has the right to request that their personal data be sent directly to the designated controller, provided that this is technically possible. In the event that the Controller is unable to send the data directly to the designated controller, the personal data will be made available directly to the data subject in a machine-readable format (csv file), which can be sent to the selected controller.

Right to object (Article 21 of the GDPR). If personal data are processed for the purposes of direct marketing (sending ordered commercial information - Newsletter), the data subject has the right to object at any time to the processing of their personal data for the purposes of such marketing, including profiling, to the extent that the processing is related to such direct marketing. The data subject also has the right to object to the processing based on the legitimate interest of the controller.

The user may exercise his/her rights by sending an appropriate request to rodo@ravonmanufactura.com

a) For correct identification purposes, the request should be sent from the e-mail address from which the request was made via the contact form.

b) The request may also be submitted by post – by sending a registered letter containing such a request to the correspondence address of the Administrator.

In accordance with Article 12, paragraph 3 of the GDPR, the Administrator shall provide the person who submitted the request with a response on the actions taken within one month. However, in the case of a complex request, the Administrator may extend the response time by another two months. If the deadline is extended, the Administrator shall inform the person submitting the request of the reasons for extending the deadline. If the Administrator does not take the actions indicated in the request, the Administrator shall inform the person submitting the request of this fact.

You have the right to lodge a complaint with the Supervisory Authority regarding the Administrator's actions.

The User also has the right to withdraw the consent granted to the processing of his/her personal data at any time in order to receive the ordered commercial information (Newsletter) to the specified e-mail address. The withdrawal of consent has a legal effect from the moment of receiving the declaration of its withdrawal and does not affect the lawfulness of the processing of personal data carried out by the Administrator in the period preceding the withdrawal of consent.

V. Cookies

The Service also uses cookies to collect data. These are small text files stored on the user's end device, the purpose of which is to facilitate the use of the Service by users. Detailed information on what cookies are used within the Service and what data is collected in this way is available at: information about cookies.

VI. Protection of the privacy of minors

Only adult natural persons may be customers of the Service, however the Service does not collect or verify information on the age of customers.

The Service Administrator is not responsible for any registration of minors on the Service, nor for any actions taken by them. Legal responsibility for such actions rests solely with their legal guardians.

VII. Security

The Service is equipped with security measures to protect personal data under the Administrator's control against loss, misuse and modification. The Administrator also has appropriate documentation and has implemented appropriate procedures related to the protection of personal data.

The Administrator ensures that all disclosed information is protected in accordance with applicable regulations and security standards, in particular:

a) Only authorized employees or associates of the Administrator and authorized persons involved in the operation of the Website who have been granted appropriate authorizations have direct access to personal data collected by the Administrator in accordance with Article 29 of the GDPR.

b) The Administrator declares that by commissioning other entities to provide services, it requires its partners, in accordance with the provisions of Article 28 of the GDPR, to ensure appropriately high standards of protection of the entrusted personal data, to sign appropriate entrustment agreements in which the partners confirm the application of standards and the right to control the compliance of these entities with these standards.

c) In order to ensure proper protection of the services provided electronically, the Website Administrator applies a high level of security, including cryptographic protection of personal data transmission (SSL protocol).

d) Due to the public nature of the Internet, the use of services provided electronically may involve risks, regardless of the Administrator's due diligence.

VIII. Changes to the Privacy Policy

The Website Administrator reserves the right to change the above privacy policy at any time and place, and undertakes to immediately publish the new privacy policy on the Website and inform all registered Users of this fact.

The Data Administrator reserves the right to introduce changes, withdraw or modify the functions or properties of the Website pages, as well as to discontinue operations, transfer rights to the Website and perform any legal actions permitted by applicable law.

This Privacy Policy is effective from 20/05/2024.

Products in stock:

1. Standard products in white:
If the ordered products are available in stock, they will be shipped within 24 hours of the funds being credited to our account.

2. Standard white products that are not in stock:
These products are shipped within 7 to 14 business days.

3. Custom-made products:
Non-white products (personalized):
For products marked as "made to order", the waiting time is approximately 14 working days. After placing the order, we will contact you to inform you of the expected delivery date.

4. Additional Information:
Showroom and Warehouse Address:
Ravon Manufactura, Kraszków 100, 26-300 Opoczno. We invite you to visit our showroom, where you can see our products in person, get additional information and take advantage of our expert advice. The collection point is open from Monday to Friday from 8:00 to 15:00.

We make sure that every order is fulfilled with the utmost care, providing our customers with quick and trouble-free access to our products.

Orders are shipped after funds have been posted and full completion. The time of completion depends on the availability of products and the selected form of delivery.

Check our last message about the order status and completion date. If the completion date has passed and you have not received a tracking link - contact us - we will explain what happened.

The ability to edit an order depends on the stage of its execution. To verify whether you can add products to your order, contact our hotline at 792204935. Our consultants will be happy to help and inform you about the available options.

1. Free domestic shipping

When buying in our store, the customer does not bear the cost of delivery within the country. We believe that the lack of additional shipping fees is one of the key elements of a positive shopping experience. Thanks to this, you can enjoy the purchased products without worrying about additional costs.

2. Personal collection from the Showroom

If you prefer personal collection, we invite you to our Showroom, which is located at: RAVON MANUFACTURA, Kraszków 100, 26-300 Opoczno. This is a great opportunity to personally view all our products before collection, get additional information and take advantage of our expert advice. The showroom and warehouse (returns and collection point) are conveniently located and their opening hours are adapted to your needs to allow easy collection of ordered goods. The collection point is open: Mon-Fri 8:00 - 15:00. Personal collection is of course free of charge.

We make every effort to ensure that the shipment is carefully packed and securely secured for transport. Unfortunately, damage may occasionally occur during transport. We will do everything we can to help you, so please:

1. Drawing up a damage report with the courier company (or online on the carrier's website) within 7 days of receipt of the shipment.

2. Taking photos showing damage to the goods.

3. Attach the protocol and photos to the complaint form.

4. After registering your application in the system, our consultant will contact you and inform you about the next steps.

The courier will usually contact the recipient before attempting to deliver the package. Deliveries are made Monday through Friday, 8:00 a.m. to 4:00 p.m.

The courier will deliver large-sized parcels or those weighing more than 30 kg and pallet parcels to the first architectural obstacle (e.g. entrance to a building). Smaller parcels will be delivered directly to the indicated address.

We also ship internationally so that our products can reach customers all over the world. The cost of international shipping is calculated individually depending on the destination and the weight and size of the products ordered. After placing an order and providing the exact shipping address, our consultant will contact you to provide detailed information on shipping costs and estimated delivery time. We make sure that every order reaches you quickly and safely, regardless of where you are.

To change your delivery address, please contact our hotline at 792203935. Please note that if your order is already in the process of being packed, it may not be possible to change the address.

In the Ravon Manufactura online store, we offer a variety of payment methods to ensure your convenience and security when shopping. Here are the available payment methods:

1. Bank transfer
Traditional bank transfer: Make payment via a standard bank transfer to our bank account. The bank transfer details will be sent after placing the order.

2. Fast e-transfer
PayU: Enables fast and secure online payments using most Polish banks.

3. Payment cards
Visa, Mastercard, American Express: We accept all major payment cards, ensuring fast and secure transactions.

4.PayPal
PayPal: Enjoy the convenience and security of paying with your PayPal account.

5. Cash on delivery
Personal collection: If you choose the personal collection option from our Showroom, you can pay cash on site.

Showroom and Warehouse
Address: Ravon Manufactura, Kraszków 100, 26-300 Opoczno
Opening hours: Collection point open Monday to Friday 8:00 a.m. - 3:00 p.m.
By choosing a convenient payment method for you, you can be sure that shopping in our store will be convenient and safe. We invite you to shop!

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Orders are shipped after completion and posting of funds to our account. Please make the transfer immediately after receiving the order confirmation so that we can start processing your order as soon as possible.

We invite you to shop at Ravon Manufactura!

The VAT invoice is issued on the day the order is shipped from our warehouse. You will receive it by email to the address provided when placing the order.

We send invoices via email after the order has been forwarded to the shipping company.

1. Check your SPAM folder: Sometimes our messages may end up in your SPAM folder or another folder in your mailbox.

2. No invoice: If, despite sending, you have not found the invoice in your mailbox, please report this fact to us:

a. Contact e-mail: sklep@ravonmanufactura.com

b. Contact by phone: 792203935

Our team will quickly solve the problem and provide you with the missing invoice.

Thank you for shopping at Ravon Manufactura!

1. Order in progress:
If the order is still in progress, you can change your details by contacting the hotline at 792203935.

2. Invoice received:
If you have already received an invoice, please send the data to be changed to: sklep@ravonmanufactura.com.

Our team will make every effort to quickly and efficiently correct the data on your invoice.

If you need a proforma invoice or an advance payment invoice, please contact us by phone and provide the order number in your request. Our team will prepare the appropriate document according to your needs.

Telephone contact: 792203935

We are here to help!

If you need a duplicate invoice, please let us know by writing to sklep@ravonmanufactura.com. Please include your order number in your request. Our team will quickly prepare and send a duplicate invoice to the email address provided.

Please contact us!

Yes, issuing an invoice with 0% VAT is possible, but only for purchases made by companies operating in the European Union with delivery outside Poland to the EU. To obtain such an invoice, it is necessary to meet certain conditions and provide appropriate documents confirming the intra-Community transaction.

If you have any questions regarding VAT 0%, please contact us and our team will help you understand and meet the formal requirements.

Please contact us!

Yes, it is possible to receive a discount for single orders exceeding the value of PLN 20,000. Any discounts are considered individually.

How to get a discount?

1. Prepare a list of products you want to order.

2. Make sure that the total value of the order exceeds PLN 20,000.

3. Send the list of products with catalog numbers to the e-mail address: sklep@ravonmanufactura.com.

Our team will contact you to discuss details and discount options.

Thank you for shopping at Ravon Manufactura!

Yes, we sell wholesale and B2B.

How to contact me for wholesale and B2B sales?

Please send us an e-mail at: hurt@ravonmanufactura.com.

Our team will be happy to answer all your questions and present the terms of cooperation.

Thank you for your interest in our offer!

Yes, our Customer Service specialists will be happy to help you select products, find the best solution and place an order.

How to contact?

1. Helpline: Contact our helpline to speak to an advisor.
2. Chat: Use the chat option available on our website.
3. E-mail: Send your inquiry to: sklep@ravonmanufactura.com.

We're here to help and ensure you find the perfect products to fit your needs!

We make every effort to ensure that the shipment is carefully packed and securely secured for transport. Unfortunately, damage may occasionally occur during transport. We will do everything we can to help you, so please:

1. Drawing up a damage report with the courier company (or online on the carrier's website) within 7 days of receipt of the shipment.

2. Taking photos showing damage to the goods.

3. Attach the protocol and photos to the complaint form.

4. After registering your application in the system, our consultant will contact you and inform you about the next steps.

Sorry - something must have gone wrong. We'll fix it, but please fill out the complaint form here .

Our consultant will take action as soon as possible and inform you about the next steps.

Complaints are a priority for us, which is why we try to deal with them as quickly as possible. If less than 14 days have passed since the complaint was filed, please be patient. Our consultant will contact you before the deadline to inform you about how the complaint has been dealt with.

However, if you want to make sure your application has been registered correctly, you can follow the steps below:

1. Checking the status of your application:
Go to the page where you filed your complaint and log in to your account. There is often a tab there with the current status of your complaint.

2. Telephone contact:
If you prefer direct contact, please call our hotline at: 61 899 55 00. Please have your complaint number and order number ready so that our consultant can quickly find your complaint and provide information about its status.

3. Email:
You can also send an e-mail to: reklamacje@ravonmanufactura.com, providing the complaint number and order number in the body of the e-mail. In the body of the e-mail, describe the problem in detail and remind about your previous complaint.

4. Visit to the Showroom:
If you have the opportunity, visit our Showroom to talk to our consultants in person. We are located at:

RAVON MANUFACTURE
Kraszkow 100,
26-300 Opoczno

If you disagree with the decision to reject your claim, you can appeal. Prepare all documents, photos and evidence that can support your appeal, and then:

Write an email to: reklamacje@ravonmanufactura.com, providing the complaint number and order number. Describe why you disagree with the decision and attach evidence.

Wait for a response: Once we receive your appeal, we will review your case and contact you.

Contact
E-mail for appeals: reklamacje@ravonmanufactura.com
Showroom and warehouse (returns and collection point):

RAVON MANUFACTURE
Kraszkow 100,
26-300 Opoczno
Collection point opening hours: Mon-Fri 8am-3pm

The maximum time for considering your application is 14 calendar days, but in most cases we make decisions much faster.

1. Complete the returns form below.
2. Wait for the e-mail confirming receipt of your application, which will take place within 2 business days at the latest.
3. Send the returned product together with the printed form to the following address:

RAVON MANUFACTURE

Kraszkow 100

26-300 Opoczno

4. We will return the funds to the bank account number provided.

Yes, the return of goods is at the customer's expense. Please note that we do not accept cash on delivery.

There are three options:

1. 14 calendar days have passed since receipt of your order.

2. The order was placed by a company/partnership, which excludes the possibility of a return in accordance with legal regulations.

3. The data provided in the form is incorrect.

If none of these options apply to your order, please write to us at: reklamacje@ravonmanufactura.com.

Each product offered by RAVON MANUFACTURA has a manufacturer's warranty. The basis for the warranty is proof of purchase, VAT invoice or a completed warranty card. We solve all technical problems directly as the manufacturer. In the absence of a warranty card, in accordance with Polish law, the applicable basis for a warranty claim is proof of purchase, i.e. VAT invoice or receipt.